FAQ

People come in all shapes and sizes - that's what makes us all unique! But, if after looking at the sizing chart you're still unsure what size you are, please feel free to email our office at sales@kakadutraders.com.au - otherwise we recommend the following:

• For vests, jackets and coats, the best thing to do get the next size up. As these items are designed to be worn over other clothes, slightly bigger means that you can layer up and still be comfortable. It also guarantees a full range of motion which is really what you want!
  
  
• For shirts, follow our size charts as best as you can - more than likely your concern will be focused on sleeve length vs chest and really this is your call. For over shirts we recommend that you choose based on chest size and for regular shirts, your best bet is to follow sleeve length - that is unless your looking at a short sleeve shirt!
  
  
• For pants, it is definitely to do with waist size. Choose the size that goes follows your waist measurement - if the leg length is too long it is easy to get it taken up. If the leg length is too short then your best bet would be to get the next size up.
  
  
• Hats - definitely better to go a bit larger if you're feeling unsure. It is easy to add a little extra padding than stretching a hat out! 

Payment Options

Shipping

Shipping time will depend on the method chosen plus up to one business day for order processing. We ship via Australia Post from our Sydney office via Parcel Post and delivery is dependent on where you live - metropolitan areas on the east coast can expect their order within 2-4 days and the west coast approximately 7 days. If you need a specific delivery date, please do not hesitate to contact the office on (+61) 02-9709-3555

International Shipping

Delivery times:

Delivery times for international orders are merely an estimate for metropolitan areas and largely depend on the country being shipped to. You may experience prolonged delays due to random customs checks outside of our control. For more information, see Australia Post’s International Post Guide or you can check out delivery times to your country here 

In order to receive your purchase as quickly as possible, we recommend  international customers select the International Express option as they are prioritised. 

Order Tracking:

All international orders are shipped via Australia Post unless organised otherwise. You will receive an email confirmation with your tracking number once your order is dispatched (check your spam folders. Orders can be tracked at http://auspost.com/track. 

Please note that you can also use the tracking number provided on your local postal service website as they will ultimately be delivering your order once it arrives in your country. Click here to find your country's postal service tracking.

Duties & Taxes:

All international orders are exempt from Australian GST (10%). Prices are as marked.

Please note any order purchased from kakaduaustralia.com and shipped to a destination outside of Australia may be subject to import taxes or duties in the country where the order is delivered. As the recipient, you are the importer and must comply with all applicable laws and regulations. We suggest contacting your local customs department to confirm before purchases as any duty and tax incurred in the country of the destination are the responsibility of the customer.

My Ship-to country is not showing at checkout - how can I order?

We use Australia Post to ship worldwide however there are some countries where we have had issues with delivery but all is not lost! If you would like to order but your country is not on the list you can still get Kakadu products, just send an email to: sales@kakadutraders.com.au