INTERNATIONAL ORDERS

Customer Deliveries During Covid-19 Pandemic
The Covid-19 situation may impact the time frame in which parcels are delivered. Although we have the full commitment from Australia Post to deliver all orders as usual, we are seeing delays as they adapt to the new challenges presented by the pandemic, such as additional safety measures to protect their people and customers, reduction in domestic and international flights, international delays and increased volumes. Kakadu Traders Australia acknowledges that these are unprecedented circumstances and although every effort is made to ensure that orders are delivered within the given time lines we are not able to take any responsibility for delays caused by the impact Covid-19.

Delivery times:

Delivery times for international orders are merely an estimate for metropolitan areas and largely depend on the country being shipped to. You may experience prolonged delays due to random customs checks outside of our control. For more information, see Australia Post’s International Post Guide.

In order to receive your purchase as quickly as possible, we recommend  international customers select the International Express option as they are prioritised. 

Order Tracking:

All international orders are shipped via Australia Post unless organised otherwise. You will receive an email confirmation with your tracking number once your order is dispatched (check your spam folders. Orders can be tracked at http://auspost.com/track.

Duties & Taxes:

All international orders are exempt from Australian GST (10%). Prices are as marked.

Please note any order purchased from kakaduaustralia.com and shipped to a destination outside of Australia may be subject to import taxes or duties in the country where the order is delivered. As the recipient, you are the importer and must comply with all applicable laws and regulations. We suggest contacting your local customs department to confirm before purchases as any duty and tax incurred in the country of the destination are the responsibility of the customer.

Returns Policy for International Customers

We do not offer returns for change of mind items purchased outside of Australia. Unwanted items purchased online should be returned to our Australian online store.

Faulty Items:

If your item/s are faulty or not as ordered, please contact our customer service team. We will be happy to organise the return of your item at no additional cost.

Exclusions:

Unless items are faulty or not as described, we will not accept returns on the following;

• Item/s sold in conjunction with a sale or promotion.

Exchange for Alternative Items:

For exchanges for change of mind items purchased outside of Australia. Unwanted items purchased online should be returned to our Australian online store.